Sprokey is confident that you will receive a good and defect free product. To demonstrate our commitment, we offer a risk-free, 30-day money-back guarantee for customers.

Eligibility Criteria:

1. This offer is exclusively available to customers purchasing the product directly from our official website and amazon.
2. The guarantee specifically applies to customers who received a defected product.

Guarantee Period:

• The 30-day guarantee period begins from the date of product delivery.

Conditions for Claiming Refund:

• The Product must be unused.
• There should be a video of unboxing the product available.

Procedure for Claiming Refund:

1. Contact our customer support via email- care@sprokey.com within 7 days of receiving the product, clearly stating your request for a refund under the 30-day guarantee.
2. Provide proof of purchase along with a brief explanation or documentation from a certified medical practitioner indicating your respiratory condition.
3. Our customer support will verify the details and initiate the return process.

Return Process:

• The product must be returned in good, working condition, including all original packaging and accessories.
• Return shipping arrangements will be facilitated by Sprokey upon verification of your claim.

Refund Process:

• Once your returned product is received and verified, a full refund will be issued to your original method of payment within 7-10 business days.

Exclusions:

• This guarantee does not apply to damage caused by misuse, accidents, unauthorized alterations, or neglect.
• This offer is limited to one claim per customer.

Sprokey reserves the right to alter or discontinue this guarantee at any time without prior notice. Any such changes will be clearly communicated on our official channels.

For any further questions, please contact our customer support at +91-7404111651